Loading
search-img
Title
Snow Inventory Server does not start after upgrade to version 25.1

After upgrading Snow Inventory Server to version 25.1, the service may appear as running but fails to process inventory data. This occurs when local storage becomes unreadable and prevents normal system operation.

Solution
  1. Type or copy the following path into File Explorer:
    C:\ProgramData\SnowSoftware\Inventory\Server\localstorage

NOTE: C:\ProgramData is a hidden folder.

  1. Locate the database file and rename it by adding the .old extension.
  1. Restart the Snow Inventory Server service.

The file will be recreated, allowing the Snow Inventory Server service to start successfully and resume processing snowpack files without issues.

Was this helpful?
Support Hub
Product
Snow Inventory Server
Solution Area
Data Receival
Version
25.x
Deployment type
On-premises
Visibility
Guest
URL Name
Snow-inventory-server-does-not-start--An-exception-was-thrown-while-activating-SnowSoftware-Inventory-Server-Storage-LocalStorage

Related Articles

Create a case with Support
0/255
Upload Attachment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to cancel the case creation?

Are you sure you want to close this case

Get Hotline support
Products Region Phone Numbers
FlexNet Operations
FlexNet Embedded
FlexNet Publisher
FlexNet Connect
FlexNet Code Insight
InstallAnywhere
InstallShield 		North America  * +1 630-332-2513 (toll)
+1 877-279-2853 (toll-free in North America)
Europe  * +44 1925 944367 (toll)
+44 800 047 8642 (toll-free in Europe)
Japan  * +81 3-4540-5335 (select option 2)
Australia  * +61 3 9895 2177
+61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics)
Compliance Intelligence 		Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.
Book an Appointment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Revenera Assistant

Revenera Assistant
+1.800.374.4353
CONTACT US REVENERA.COM FLEXERA.com
© 2026 Flexera Software. All Rights Reserved.
Privacy policy Terms and conditions Flexera Community Contact Us
Loading
Snow Inventory Server does not start after upgrade to version 25.1