Snow License Manager v8.x: invalid username/password, even though info has been validated

Title

Issue

Snow License Manager (SLM) login fails with an invalid username/password error.
The user resets their password, and then tries to login with the new password, but it continues to fail.

The password was reset, and changed to a password that contained special characters that did NOT include an asterisk.
Login then worked correctly.

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Product

Snow License Manager

Solution Area

Web GUI

Deployment type

On-premises;Service Provider Edition (SPE)

Visibility

Guest

URL Name

SnowLicenseManager-invalidusernamepasswordeventhoughinfohasbeenvalidated-v2

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