Missing FlexNet in PLC even though customer has just renewed the maintenance

Title

Summary

This article discusses why a product can't be found in Product and License Center even though customer has just renewed the maintenance and can log in and download other products from PLC.

Symptoms

After renewing the maintenance for a product, a customer finds that he can't see the product in Product and License Center, even though he can log in and download other products from PLC.

Cause

The maintenance renewal order has been processed under a different account of this big company, but the contact person doesn't have access to that account.

Resolution

Submit a ticket to Orders to request the PLC access for the customer contact and update the entitlement contact accordingly.

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

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Case id: 00001065