Summary

FNO defaulting to customer portal instead of admin console

Question

We used to log into http://localhost:8888/ and got logged into the 'Flexnet Operations Administrative Console'. Now however, we appear to get logged into the 'Flexnet Operations Self-Service Portal'. Where can we make the appropriate modifications to be redirected to the Admin Console when loging into localhost:8888 ?

Answer

Please check your copy of flexnet.lic to see if any of the INCREMENT lines have perhaps expired? If they have, you need to get a new FlexNet Operations license for that system.

To generate a new FlexNet Operation's license (to run FNO, itself), please log into the Product and License center using the same login you used to submit this case:

https://flexerasoftware.flexnetoperations.com/control/inst/login?nextURL=/control/inst/index

Select the "FlexNet Operations" product.

Then click on the "Licenses" link of the version of FNO you want to generate a new flexnet.lic license for.

Restart the server after replacing the old license and that should solve the problem.