This article explains how to resolve issues with the Snow License Manager SMACC plugin when it shows an incorrect job status and disables the manual data update job function.
Users may encounter the following issues with the Snow License Manager SMACC plugin:
- The job status is shown as "starting the job."
- The "Start update job manually" button is greyed out or disabled, preventing manual execution of the data update job.
- A red error message appears:
Missing or wrong data update job name. You can edit the name of the data update job under System Core Settings.
The issue arises when the credentials used for the database connection to Snow License Manager are incorrect or don’t meet the minimum permissions required.
Environment
- Snow License Manager version 8.x
- SMACC version 2.0
- Edit the Snow License Manager SMACC connection:
- Ensure that the username and password are correctly typed.
- Verify that the username has permission to access the SnowLicenseManager database.
- Check the permissions set for the user in SQL Management Studio against the minimum database permissions required.
- Verify the existence of the "License Manager Data Update" job:
- Ensure there is a job called “License Manager Data Update” under SQL Server Agent.
- If the job is missing, run the following stored procedure (sp) against the SLM database, specifying the username (for example,
saorLicenseManagerUser):sql exec JobAdd ''
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