Issue
- Getting an error every time a report is scheduled to send via email.
- When scheduling a report to export in Snow License Manager the Export is failing.
- The Error found on the Snow License Manager Application Server in C:\Program Files\Snow Software\Logs\ReportExport:
ERROR SnowSoftware.LicenseManager.ReportExporterService.ScheduledExportManager [(null)] - Failed to export report.
System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
Environment
- Snow License Manager (SLM) 8.x
- Snow Management and Configuration Center (SMACC) 8.x
Analysis
In the Snow Management and Configuration Center (SMACC) SLM plugin the System Core Settings below are activated:
- ALWAYS_USE_SMTP
- SMTP_USE_SSL
Resolution
- If it is suitable for the environment deactivate the SMTP_USE_SSL setting in the SMACC - SLM plugin System Core Settings:
- If SSL validation is needed for SMTP connections then troubleshoot the SMTP server certificate.
Cause
- SMTP_USE_SSL setting was activated which Activates SSL for SMTP connections.
- This setting requires a valid certificate on the SMTP server.
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Case id: 00001065
Activity: Status change: 2 hours ago