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How to: collect Snow License Manager logs and configurations
You may need to investigate or send your log files in order to troubleshoot an issue with Snow License Manager (SLM).  This article outlines many of the key locations for log files.

Jump to log files for:

- API
- Changes made in web GUI
- Compliance calculation in 8.x & 9.x
- Data Update Job issues, data in Snow Inventory that is not in Snow License Manager
- Delete sync in 9.x
- Error message in the SLM web interface
- Importing files
- License key for Snow
- Notifications scheduled
- Office 365 data, may also need information from Event Store
- Report exporting
- Security, login authentication for SLM web interface
- Service binaries, configurations and logs

Environment

  • Snow License Manager (SLM) 8.x, 9.x

Details

 
Location is for logs on the SLM/Application server unless stated otherwise.
 

Action Log
Contains information about changes made in SLM.
Location - SLM web GUI - Administration - Action Log

 

Snow License Manager Web Application General (SLM 8.x, 9.x)
Contains information about license key validation, database connection status, application initialization status.
Location - %:\Program Files\Snow Software\Snow License Manager\Web\Logs\Application

 
 

Snow License Manager Web Application Error (SLM 8.x, 9.x)
Contains information about error messages generated within the web GUI.
Location - %:\Program Files\Snow Software\Snow License Manager\Web\Logs\Error

 
 

Snow License Manager Web Application Security (SLM 8.x, 9.x)
Contains information about failed user login attempts.
Location - %:\Program Files\Snow Software\Snow License Manager\Web\Logs\Security

 
 

Snow License Manager Web API (SLM 8.x, 9.x)
Contains information about access to the Web API.
Location - %:\Program Files\Snow Software\Snow License Manager\Web\Logs\WebAPI

 
 

Snow License Manager 8 Services (SLM 8.x, 9.x)

All service binaries and configurations.
Location - %:\Program Files\Snow Software\Snow License Manager\Services
All service logs.
Location - %:\Program Files\Snow Software\Logs
 
 

Snow License Manager Event Store Service (SLM 8.x, 9.x)
Manages the event store database which is used for storing Office 365 data from the Microsoft portal.

Binaries and configurations
Location - %:\Program Files\Snow Software\Snow License Manager\Services\EventStore
Logs
Location - %:\Program Files\Snow Software\Logs\EventStoreService
 
 

Snow License Manager File Import Service (SLM 8.x, 9.x)
Runs the automatic and manual file imports.

Binaries and configurations
Location - %:\Program Files\Snow Software\Snow License Manager\Services\ImportTool
Logs (set in Web Configurator Import Service)
Location - %:\Program Files\Snow Software\Logs\ImportTool\ImportTool_
 
 

Snow License Manager Inventory Service (SLM 9.x)
Runs the deletion sync of computers users and devices between SLM DB and INV DB.

Binaries and configurations
Location - %:\Program Files\Snow Software\Snow License Manager\Services\InventoryService
Logs (set in Web Configurator Import Service)
Location - %:\Program Files\Snow Software\Logs\InventoryService
 
As of SLM 9.x - 25.x - 26.x
 
%:\Program Files\Snow Software\Logs\Maintenance   
 
If the deletion stream is getting issues then it's worth checking whether any jobs are stuck -- 
Select * From SnowLicenseManager.ds.tblComputersMultiDeleteAgentJobStats Where Job_Finished = 0 
 
If YES then run the below -- 

Delete From SnowLicenseManager.ds.tblComputersMultiDeleteAgentJobStats Where Job_Finished = 0

 

It will cause the Temp SQL job to be recreated and executed, it will essentially ensure a full deletion has taken place for the step that got stuck.


Snow License Manager Notification Delivery Service (SLM 8.x, 9.x)
Manages the scheduling of notifications.

Binaries and configurations
Location - %:\Program Files\Snow Software\Snow License Manager\Services\NotificationDelivery
Logs
Location - %:\Program Files\Snow Software\Logs\NotificationDelivery
 
 

Snow License Manager Office 365 Service (SLM 8.x, 9.x)
Manages the Office 365 data.

Binaries and configurations
Location - %:\Program Files\Snow Software\Snow License Manager\Services\Office365
Logs
Location - %:\Program Files\Snow Software\Logs\Office365
May also need to troubleshoot the Event Store
 
 

Snow License Manager Report Exporter (SLM 8.x, 9.x)
Manages the scheduling of reports.

Binaries and configurations
Location - %:\Program Files\Snow Software\Snow License Manager\Services\ReportExport
Logs
Location - %:\Program Files\Snow Software\Logs\ReportExport
 
 

Snow Software Licensing Service (SLM 8.x, 9.x)
Handles the compliance calculation. If this is stopped no license compliance information will be updated manually or automatically.

Binaries and configurations
Location - %:\Program Files\Snow Software\Snow License Manager\Services\LicensingService
Logs
Location - %:\Program Files\Snow Software\Logs\LicensingService
 
 

Snow Software Licensing (SLM 8.x, 9.x)
Checks and validates the Snow License keys

Binaries and configurations
Location - %:\Program Files\Snow Software\Snow License Manager\Services\Licensing
Logs
Location - %:\Program Files\Snow Software\Logs\Licensing
 
 

Data Update Job (DUJ) (SLM 8.x, 9.x)


The DUJ transfers data from Snow Inventory to Snow License Manager.
It writes all its logs to the SnowLicenseManager SQL database.
Copy with headers to Excel
To find these logs run the below queries against the SQL database that runs the SnowLicenseManager database:

The log of the last DUJ:
SELECT * FROM SnowLicenseManager.dbo.tblJobLog
Logs from previous DUJs:
SELECT * FROM SnowLicenseManager.dbo.tblJobLogHistory
The error log from all DUJ runs:
SELECT * FROM SnowLicenseManager.dbo.tblErrorLog
Meta data for all DUJ runs:
SELECT * FROM SnowLicenseManager.dbo.tblJobLogMetrics
Other helpful logs:
SELECT * FROM msdb.dbo.sysjobhistory where sql_severity > 0 order by run_date desc, run_time desc;
SELECT * FROM SnowLicenseManager.dbo.tblCIDDataSource;
SELECT * FROM SnowLicenseManager.dbo.tblInventoryDatabaseLog;
SELECT * FROM SnowInventory.inv.DbVersionHistory;
SELECT * FROM SnowLicenseManager.inv.tblJobParallelStep;
 
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Support Hub
Product
Snow License Manager
Version
26.x;25.x;9.x;8.x
Deployment type
On-premises;Service Provider Edition (SPE)
Visibility
Guest
URL Name
HowtocollectSnowLicenseManagerlogsandconfigurations-v2

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How to: collect Snow License Manager logs and configurations