In Flexera SaaS Manager, some users in the Suspicious Activity tab may appear with missing details such as first name, last name, and email address along with blank fields in their remaining columns. This article explains why this happens.
This behavior occurs when a user exists in the application roster but are marked absent or inactive in the HR roster. Users without a corresponding active HR record are treated as unrecognized users.
- If the application roster includes identifying details like first name, last name, and email, those details appear in the Suspicious Activity tab.
- If the application roster does not include identifying details, the user appears with blank fields.
Only unrecognized users who exist in the application roster with available identifying details will show complete information in the Suspicious Activity tab.
Related Articles
Users with NULL lastActivity details may inappropriately consume entitlements on licenses imported from Flexera One SaaS M… 9Number of Views Why do Active User counts differ from the number of users with an Activity value of "Active" in SaaS Management? 5Number of Views No user activity is shown by Flexera One SaaS Management for Adobe Creative Cloud 11Number of Views AD Discovery for users appears to be functioning correctly, but users are missing in Snow License Manager 24Number of Views License records may not be created for some license details imported from Flexera Saas Manager into Flexera One ITAM 3Number of Views
Hi, I am Reva - Ask me anything.
No new updates
Thanks for the feedback!
Your feedback has been saved.Rate this response:
Add Additional feedback ( Optional )
Are you sure you want to cancel
the case creation?
Are you sure you want to cancel the case creation?
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago