1. Download the attached hotfix ZIP file.
2. Stop both the Admin and Reporting services on your FlexNet Manager for Engineering Applications server.
3. Back up any existing custom folders:
• If a custom folder already exists in either the Admin or Reporting install directories, create a backup before proceeding.
4. Apply the hotfix to both the Admin and Reporting modules:
• Extract the contents of the ZIP file into the custom folder of each module.
5. Rebuild configuration and apply the hotfix:
• Open a Command Prompt as Administrator (Windows) or a Terminal window (Linux).
• Run the following command from the appropriate FlexNet directory:

flexnet site make

6. Restart the services:
• Start the Reporting service first.
• Then start the Admin service.