Error when assigning licenses in Snow License Manager – “According to Agreement” period greyed out

Title

When you try to assign a license in SAM Core, you may see:

A failure error when assigning the license.
The “According to Agreement” option for maintenance period is greyed out and cannot be selected.

This happens when there is a mismatch between:

Because the license already has its own maintenance period, the “According to Agreement” setting cannot be applied.

Solution

Still in the license record, clear any manually entered Valid from / Valid to dates in the Maintenance section.

Edit the license again, and in the Agreement field, re-select the correct agreement.

On the license record, under Maintenance period, select According to Agreement.
The option should now be available (and will inherit the dates from the agreement record).

Outcome

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Product

SAM for Snow Atlas

Visibility

Guest

URL Name

Unable-to-assign-licenses

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