Error Messages
When attempting to add a new Scan Server in Code Insight, you can run into the following errors:
Web UI
From the Web UI, you see the following error dialog:
Unable to create scan server. Error occured on validating scan server details.
Core Server Logs
On the Core Server logs, you see the following error:
ERROR [http-nio-8888-exec-6] [SystemConfigurationServiceImpl] Error occured on creating scan server javax.ws.rs.NotAuthorizedException: HTTP 401 Unauthorized
Scan Server Logs
On the Scan Server logs, you see the following warning:
WARN [http-nio-8888-exec-3] [JwtUtil] JWT parse failed: io.jsonwebtoken.ExpiredJwtException: JWT expired at 2025-01-14T14:29:27-0500. Current time: 2025-01-14T14:34:27-0500
If you see all of the errors above, the date and time on your Core and Scan Servers may not be in sync.
If the Scan Server's time is ahead of the Core Server, the JWT token will always be seen as expired, which causes a failure when configuring a Scan Server. To fix this, make sure the date and time on both the Core and Scan Servers are set correctly and synced.
- For Windows, right-click the clock in the task bar and select Adjust date/time. Update or sync the time settings as needed.
- For Linux, edit the NTP configuration file (usually
/etc/ntp.conf), add the server address, then restart the NTP service. You can use a public NTP pool likepool.ntp.org,time.google.com, or setup your own NTP server.
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Usage Intelligence (formerly
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Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago