If you've upgraded vSphere ESXi from version 7.x to 8.x you may experience issues opening console connections through VM Access Secure Proxy. This is due to a recent change made by Broadcom.
This is a known issue reported by Broadcom on October 21, 2024 where in ESXi 8.x, the usage of VirtualMachineTicketType.device and VirtualMachineTicketType.mks is disabled. Instead VirtualMachineTicketType.webDevice and VirtualMachineTicketType.webMks should be used respectively.
To allow the old behavior, you can set the allow_authd_ticket to true in the hostd configuration.
IMPORTANT: It's recommended that you work with your vSphere Administrator to review this Broadcom knowledge article, How to change configuration settings for Hostd service in vSphere ESXi 7.0 Update 2 and later, and this forum discussion to understand and apply the changes needed.
Steps to Reproduce:
- Upgrade vSphere version from 7.x to 8.x.
- Open secure console connections from Snow Commander.
- Console connection fails.
To apply the necessary changes, follow these steps:
- Login to the ESXi host as root.
- Create a temporary JSON file:
/bin/configstorecli config current get -c esx -g services -k hostd -outfile tmp.json
- Edit the file:
vi tmp.json
- Navigate to "vmsvc" and add the following line:
"allow_authd_ticket": true
- Apply the file to the database:
/bin/configstorecli config current set -c esx -g services -k hostd -infile tmp.json
- Restart the hostd service:
/etc/init.d/hostd restart
- To see all possible hostd configuration properties, enter:
configstorecli schema get -c esx -g services -k hostd - To update only a single property by supplying a JSON diff file, enter:
configstorecli config current update -c esx -g services -k hostd -infile tmp.json
Example tmp.json:
{
"some_sub_object": {
"some_property": "some_value"
}
}
- To view the default hostd configuration in the config store default database, enter:
/bin/configstorecli config default get -c esx -g services -k hostd
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