Overview

Snow Agent

• In order to check the Snow Agent (client scanner) is working as expected you may want to use the following diagnostics:
  • Agent log file
    • Please see the knowledge article How do I gather log files and information for the Snow Support team under the heading "Snow Inventory Agent (Client Scanner)".
  • Snow Pack
    • In order to assist with investigation into issues with SAM on Snow Atlas the Support team may request that you send them a Snowpack.  Please see the knowledge article How To Send Support a Snowpack.

Snow Extender

• The Snow Extender needs to be running in your own environment in order to transmit the information to Snow Atlas which is available through the cloud.  For more information on stopping or starting Snow Extender please see the Configure Snow Extenders guide here.
• The following logfile may also be helpful to check that the Snow Extender is working as expected:
  • C:\ProgramData\Snow Software\Extender\logs there will be one logfile per day created