Why am I not seeing any device information in Snow License Manager?

Title

Issue

In Snow License Manager you go to List All Devices under the Computers option and you see no devices but believe you do have devices/computers that have been remotely connected to one or more desktop servers.

Solution

On the SLM Server open the Snow Management and Configuration Center
Go to Configuration
Basic Settings
Check for the setting named TS_VIEWS_ACTIVE
Enable the option if it is disabled
This is required to get terminal services, device lists and details into the Snow License Manager Web UI

Cause

TS_VIEWS_ACTIVE setting was disabled.

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Product

Snow License Manager

Deployment type

On-premises;Service Provider Edition (SPE)

Visibility

Guest

URL Name

Why-am-I-not-seeing-any-device-information-in-Snow-License-Manager

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Case id: 00001065