Activation and Deactivation Information for InstallShield 11.x or 12.x.

Title

Summary

This article contains Activation and Deactivation Information for InstallShield.

Synopsis

InstallShield 11.x and 12.x have been merged with security technology known as Activation Service. With this licensing software, the user of the installed product is required to "activate" through communication with a Flexera-hosted server. This process effectively enables the product to work on a single, unique computer at a time, while disallowing simultaneous installations on other unauthorized systems.

Discussion

Normally, an automatic activation works directly through an Internet connection. Sometimes, however, certain blockades (such as firewalls, anti-virus software, or bad Internet connections) may prevent successful online activation.

In these cases, the activation prompt displays an option to "Activate By E-Mail" or "Offline Activation." Selecting this option generates a request code that needs to be sent to our technical support staff. Support representatives generate a manual response code by e-mail within 24 hours, which can then be pasted into the response code field to activate.

If you're using InstallShield 11x - 12x and your offline activation fails, checking the current request code against the original e-mail request code may help to determine the problem. If the request codes are different, it will be necessary to repeat the offline activation process. In order to avoid this scenario, when a request code has already been sent, creating a second request before receiving a response, is highly discouraged.

If InstallShield needs to be transferred to another computer, it must first be "deactivated" through a complete uninstall.
NOTE: Deactivation requires an Internet connection in order to communicate with the Activation Server and properly free up the license for activation on a different machine. We suggest allowing incoming and outgoing traffic to and from *.flexerasoftware.com and *.installshield.com as well as making sure that ports 80, 443 & 8443 are open.

Activation Server URL: activationservice.installshield.com

Additional Information

Some known issues with activation relate to virtual environments and running system restore utilities. It is recommend that InstallShield be installed on stable systems that are not run in virtual environments and that are not re-imaged frequently.

For more information on Flexera Software products and activation, see the following resources:

InstallShield End User License Agreement (EULA)

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
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Case id: 00001065