Summary
This article discusses a known issue when importing from ADDM version 11.1.0.3 using HTTPS.Symptoms
ADDM data import is failing with the below error.2017-03-21 9:27:03.209 : INFO : =========================================================================== 2017-03-21 9:27:03.256 : INFO : Running ADDM staging tool command line: ''. 2017-03-21 9:27:03.256 : INFO : Start import: Tuesday, March 21, 2017 9:27:03 PM 2017-03-21 9:27:03.256 : INFO : FlexNet Manager Platform 2017-03-21 9:27:03.256 : INFO : Version 11.5 build 8 2017-03-21 9:27:03.256 : INFO : Copyright 2015 Flexera Software LLC 2017-03-21 9:27:03.256 : INFO : 2017-03-21 9:27:03.272 : INFO : Settings loaded from file "FnmpADDMSettings.xml". 2017-03-21 9:27:03.287 : INFO : Disabling HTTPS server certificate checks 2017-03-21 9:27:03.287 : INFO : Exporting from ADDM server 'seroicaddm02.sero.gic.ericsson.se' using 'https' as user 'samtool' 2017-03-21 9:27:03.287 : INFO : Using staging method 'STREAM' 2017-03-21 9:27:03.803 : ERROR : *** ERROR: Failed to receive a response from the ADDM web service: The underlying connection was closed: An unexpected error occurred on a send. 2017-03-21 9:27:03.834 : ERROR : ======== Completed with Failure: 1 2017-03-21 9:27:03.834 : INFO : Total time before failure: 0.021 seconds
Few point for your information :
1> Telnet on port 80 and 443 - working as expected.
2> We can login to the web UI of the ADD using the user account.
3> All GIC ADDM?s (Discovery) were upgraded to version 11.1.0.3 form 11.0.0.3
4> Our Curent ADDM Adepter version is - Flexnet Manager suite 2015 R2 SP5
Resolution
This is a know issue being tracked under FNMS-35946 that has been fixed in FNMS 2017 R1.Workaround
The workaround for this is to apply the following to the Server that has the FnmpADDMStage.exe executable:- Make sure the Server has .NET Framework 4.5 or newer. If not, please install it.
- Open RegEdit and navigate to this Key location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.* (the highest version)
- Create a DWORD (32-bit) Value with the following:
- Name: SchUseStrongCrypto
- Value: 1
Was this helpful?
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Case id: 00001065
Activity: Status change: 2 hours ago