Summary

Symptoms

Cause

1. The application needs to be ran as an administrator to launch successfully.
2. The application does not support launching from the command line unless the working directory is the directory where the application resides. In this case, the only way the application can be launched from the command line is to change the directory to where the application is located and then attempt to launch the application rather than specifying the full path where the application is located and trying to launch the application as a part of this path regardless of where the current working directory is.

Steps To Reproduce

Resolution

1. In the Releases view, select your Release and go to the Setup.exe tab. Set the Required Execution Level to Administrator. This will ensure that the install is always running with the proper privileges to elevate your application.
2. Create a batch file that will change the directory to where the application is installed and then launches the application. Test the batch file to ensure that it will launch your application outside of InstallShield. Then, go to the Custom Action and Sequences view and modify the exe custom action to launch the batch file rather than your application directly.