Summary
Aspera Connect Troubleshooting (High Speed Upload)
Question
The Aspera Connect client is failing when trying to upload files using the High Speed Upload option. How do I troubleshoot the problem?
Answer
- Make sure you are using the latest version of the Aspera Connect client. You can check or download the latest version by going to the following URL.
http://asperasoft.com/download_connect/ - Aspera Connect needs UDP port 33001 (or range 33001-33200) open. Check with the person in charge of your company's firewall to see if these ports are open or can be opened.
- If you continue to have difficulties downloading please send us the following file from your machine.
C:\Users\YOURUSERNAME\AppData\Local\Aspera\Aspera Connect\var\log\aspera-scp.transfer.log
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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size allowed is 3 MB.
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(.csv) Speadsheets (.xlsx, .xls)
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Case id: 00001065
Activity: Status change: 2 hours ago