Automatic reauthentication with the Identity Provider (IDP) does not occur if the web UI makes an AJAX call after a SAML session timeout

Description

Summary

A red error bar message pops up in the web UI if the first HTTP request made by the web UI after a SAML session timeout occurs is an AJAX request (that is, not a full page refresh or load).

Details

When this issue occurs, logging like the following appears in the webui.log file on the web application server of a FlexNet Manager Suite system:

[ERROR 2022-10-20 10:28:08,380 1171692ms b.Core.UnhandledErrors                 ] An unexpected error occurred (fbd86865-b905-4b05-8b67-820d0f68863a)
ManageSoft.Compliance.ComplianceException: Access rights not initialized. Do not do access right checks in constructors or setters.
   at ManageSoft.Compliance.Logic.Core.API.ComplianceRightsInstance.EnsureRightsInitialized()
[...]

Mitigation

When this issue occurs, the login session can be reauthenticated by refreshing the page in the browser or navigating to another page.

Fix status

This issue is still open but not currently scheduled to be addressed.

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Product

FlexNet Manager Suite

Visibility

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automatic-reauthentication-with-the-identity-provider-idp-does-not-occur-if-the-web-ui-makes-an-ajax-call-after-a-saml-session-timeout-IOK-993495

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Case id: 00001065