Summary

Beacon Policy Status shows "Awaiting update"

Symptoms

Beacon Policy Status shows "Awaiting update".
Relaunching the inventory beacon application to force get a new policy does not resolve the issue.

Resolution

Verify that the Scheduled Tasks used by the beacon to upload inventory and beacon status files are both scheduled and running successfully. You can find these tasks in the Windows Task Scheduler.

The scheduled task that handles uploading status files is "Upload FlexNet Beacon status." While the task that handles inventory uploads is "Upload Flexera logs and inventories."

It may take a few minutes after enabling these tasks for the FNMS UI to show any changes to the Beacon Policy status. 

Incrementing the version number of a beacon policy file and relaunching the inventory beacon via the following steps can also resolve the issue:

1. Login to FlexNet Manager Suite Web UI.
2. Go to Discovery & Inventory > Settings.
3. Update any setting on the Inventory Settings page, and then click Save.
• It does not matter what setting is changed; this change is being made to force a policy revision to occur
4. Revert the updated setting in step 3, and then Save again.
5. Login to the Inventory Beacon server.
6. Relaunch the Inventory Beacon.

If you have recently changed the service account password, then update the password for your service account by following the steps in the knowledge base article below: 

How to Change Your Domain Service Account Password for FlexNet Manager Suite?

Change your domain service account password