Summary
"Invalid Login Response" error after installing Cognos AnalyticsSymptoms
This document provides steps to resolve "Invalid Login Response" error after installation of Cognos Analytics while accessing any reports via the URL.Cause
This error is shown as a result of using "Easy Install" method and not choosing the "Optional Gateway" during installation.Resolution
To resolve this issue, uninstall Cognos first, then re-install it. When following the instructions for installing Analytics in the "Installing FNMS 2017 R3 on Premises.pdf" document on page #58, the required Cognos Gateway is not installed.On the "Install type" dialog, instead of the "Easy install" radio button, please select "Custom install". On the subsequent dialog "Choose components", both the checkbox for "Application services" as well as the checkbox for "Optional gateway" MUST be selected.
Additional Information
In addition to the above, please also check the CognosConfigProperties.xml file :---
<!--
Content store database settings
-->
<!--
ContentStore database location.
When using TCP, the format for this value is hostname:port.
Alternatively, the hostname\instancename format (without a port) can be used.
-->
<property name="ContentStoreDatabaseLocation" value="abcdefgh"/> <!--Required-->
<!-- ContentStore database name. This database must already exist. -->
<property name="ContentStoreDatabaseName" value="ContentStore"/> <!--Required-->
--
The ContentStoreDatabaseLocation value should be "hostname:port" or "hostname\instancename" whereas the configured value only shows the hostname "abcdefgh".
Was this helpful?
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Case id: 00001065
Activity: Status change: 2 hours ago