Error: [ADMN] Cannot find entitlement id generator class com.flexnet.operations.generator.OpsEsnGenerator

Title

Symptoms:

When upgrading from an earlier FNO On-Premise version to the latest FNO version (e.g. 12.10 to 2018 R1) the following error may be thrown:

Error: [ADMN] Cannot find entitlement id generator class com.flexnet.operations.generator.OpsEsnGenerator

Diagnosis:

The path for license generator is incorrect in the configuration setting for FNO.

Solution:

1. Navigate to 'System > Configure > Flexnet Operations' in your FNO admin portal.
2. In the 'ID Generator Classname' and 'Fulfillment ID Generator Classname' remove 'macrovision' from the path, and replace it with 'flexnet', (if it's not already present),
3. Now log out and back into FNO.

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Case id: 00001065