Diagnosis:

• Check if the duplicate device has hardware information
• Open the NDI file using any text-editor and look for Win32_classes if they exist.
• Next step is to enable tracing for ndtrack
  a) On the server, browse to C:\Program Files (x86)\ManageSoft
  b) Make backup of etcp.trace file
  c) Move/Copy the etcp.trace file provided in the attachments. (I pre-enabled tracing)
  d) Manually run ndtrack, on a cmd prompt as admin -
  "C:\Program Files (x86)\ManageSoft\Tracker\ndtrack.exe -t Machine"
  e) After the inventory gathering, this should generate a trace file on the default file path: C:\
  d) Disable tracing by overwriting the provided etcp.trace file with your own.
• Observe in the ManageSoft.log (Trace file) the following errors:
  
  2020-12-29 04:07:08.190Z, pid 3524, thread 3964 (Inventory/Tracker/Hardware): WMI config file: C:\Program Files (x86)\ManageSoft\Tracker\wmitrack.ini
  2020-12-29 04:07:08.190Z, pid 3524, thread 3964 (Inventory/Hardware/WMI/Query): Begin WMI class enumeration for 'Win32_ComputerSystem'
  2020-12-29 04:07:08.190Z, pid 3524, thread 3964 (Error/Catalog/Fetch): Message s4m4112 from process catalog: Invalid class
  2020-12-29 04:07:08.190Z, pid 3524, thread 3964 (Inventory/Hardware/WMI/Query): Failed to begin enumeration of the WMI class 'Win32_ComputerSystem': Invalid class (0x80041010)
  2020-12-29 04:07:08.205Z, pid 3524, thread 3964 (Error/Catalog/Fetch): Message s4m4112 from process catalog: Invalid class
  2020-12-29 04:07:08.205Z, pid 3524, thread 3964 (0,Error/Occurrence/Warning/371/2): Warning Occurrence (s371m2): Failed to enumerate the WMI class 'Win32_ComputerSystem': Invalid class (0x80041010)
  2020-12-29 04:07:08.205Z, pid 3524, thread 3964 (Inventory/Tracker/Hardware/WMI/Class): WMI class tracked: Win32_ComputerSystem