Summary
We've prepared this article to help you navigate the Reporter upgrade to 4.3.
Why is Reporter being upgraded?
The Reporter upgrade is required to maintain compatibility with the updated hosting infrastructure for FlexNet Operations.
Will there be changes to the functionality?
Reporter 4.3 features several user interface and navigation changes. There is no change to the supported Reporter functionality as it relates to FlexNet Operations.
For a list of changes affecting core functionality, please see theFlexNet Operations Reporter 4.3 - Overviewknowledge article. We will publish the updated FlexNet Operations Reporter User Guide on docs.revenera.com when it is complete.
How does the upgrade affect existing scheduled reports?
There is no expected impact to data, existing reports, or their scheduled instances. Anything in place will be carried over from the previous version and will run as expected.
Any reports created, scheduled, or modified during the following blackout period will not be reflected in the new Reporter version. UAT (April 1, 2024 - April 9, 2024) and Production (May 9, 2024 - May 12, 2024).
What steps (if any) do users need to take?
After the Reporter upgrade in UAT on April 9, 2024, we strongly recommend users familiarize themselves with the new Reporter user interface and verify their reports. If any issues are observed, please contact Revenera Technical Support immediately to allow time to diagnose and resolve the issue before the planned Production upgrade on May 12, 2024.
What resources are available to learn the new Reporter?
To assist with enablement, please refer to the the FlexNet Operations Reporter 4.3 - Overview knowledge article. We will provide the updated FlexNet Operations Reporter User Guide when it is complete.
Who can I contact if I need assistance with the new Reporter?
If you have any questions or encounter any issues with the new Reporter, please reach out to theRevenera Technical Support for assistance.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago