Query

Are there any issues with the FLEXID=9 hardware keys on Windows 10 20H2? in case you find that the ‘FlexLM’ type 9 dongles do not work anymore with Windows 10 edition (20H2) then how to fix it?.

Answer

Try to check the current driver version with haspdinst.exe -info,if the driver is very old v7.9 or olderthan v8.21 then to detect FILEXID9 may have problems on Windows 10 20H2. The recommendation is to update the drivers to the latest however stillthere is a problem then contact Revenera support.

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Product

FlexNet Publisher

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URL Name

flexid9-with-windows-10-20h2

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

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Case id: 00001065