Description

A small number of customers have observed issues where files are not available for download. A possible cause of this is FlexNet Operations’ use of the Akamai NetStorage to facilitate the Electronic Software Delivery (ESD) functionality.

In the newer version of Akamai NetStorage, a hard file size limit of 150GB is being enforced and prevents files greater than this size from being available for download. If the file fails to be available for download, please check that the file does not exceed the file size limit.

Workaround

There is no workaround that will allow supporting a single file greater than 150 GBs. Users can instead break up the file into multiple files that do not exceed the file size limit.

Resolution

This is expected behavior for the Akamai solution. Revenera is looking into new options to add non-Akamai files storage but retaining their Content Delivery framework.