Diagnosis:
When a user clicks on Downloads in End User Portal he gets a message "There are currently no files defined for your account" as per the below screenshot. On investigation of entitlement, files, and Download packages it was found that all of them were fine. But there was a problem with the account ID which had German umlaut character ä, á in it, and because of that, the account ID was not getting parsed at ESD.
This bug is currently being looked into by our internal teams.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
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Revulytics) Compliance Intelligence |
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Case id: 00001065
Activity: Status change: 2 hours ago