Summary
This knowledge base article will describe a product behavior that a process task may appear as "in progress" with an abnormal period of waiting time. In fact it is caused by an incoming product migration process.Synopsis
This knowledge base article will describe a product behavior for FNMS On Demand customer that a process task may appear as "in progress" status with an abnormal period of waiting time. This can be caused by a very close incoming product migration process.In general, On Demand customer will receive an product migration notification email as long as a product alert when they log in the FNMS WEB UI as shown below.
However On Demand customer may also see certain task they triggered appearing as 'In Progress" for an extra length of waiting time compared with the time of running the same process in other days. This usually happens when a cloud product migration process is approaching very close.
Discussion
Flexera server team will pause the Batch Processor server 2-3 hours prior to the customer notified migration time frame. This is order to prepare for a health migration process instead of too many accumulated tasks under the batch processor queue.Therefore Flexera support advise customer should try the same process once the FNMS is migrated to the newer version instead of repeated trying the same process 2-3 hours prior to the product migration occurs.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Case id: 00001065
Activity: Status change: 2 hours ago