Summary
This article will help to solve the 403 Unauthorized Login Issue when customer is logging from the website on Demand SolutionSynopsis
This article will help to solve the 403 Unauthorized Login Issue when customer is logging from the website on Demand Solution.User will hit this 403 Unauthorized issue mostly when his previous role is 'disabled' now in specific tenant while he is trying to access this tenant again.
The web page looks like below screenshot
Discussion
Once customer hit the authentication issue, currently there is no easy or obvious way to get away from the 403 page and select another tenant. If the browser is closed and restarted, when you browse tohttps://www.flexnetmanager.com/Suite/ you are immediately redirected to the page to select a tenant. Even if a tenant that the user
is configured in a role for is selected at this point, you are still taken back to the ?403: Unauthorized? page.
This is because we user cookie to remember previous tenant login information. when the Tenant Role is disabled, User login will be lead to URL https://www.flexnetmanager.com/Suite/Login/Failure/NoAccess
In that page, there is neither way back to main login page, nor clear the cookie.
There are 3 workarounds available to quick come over this problem
1. Manually browse to the page at https://agw.flexnetoperations.com/agw/login and login again. After doing that and selecting a tenant with full access to, everything is OK.
2. Manually browse to the page at https://www.flexnetmanager.com/Suite/Login/Failure/NoRole
There is a button 'Return to FlexNet Manager Suite' , click it will do the clear cookie and back to main login page
3. Clear Internet browser cookie manually then go to product page
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
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Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Case id: 00001065
Activity: Status change: 2 hours ago