Synopsis

How does Technopedia calculate Is_Supported and Desupported Lifecycle Flags?

Discussion

The Is_Supported and Desupported are flags that are available in the Technopedia Lifecycle and Support Content Pack.

Desupported is a flag that is set in Technopedia and is maintained by the daily update of Technopedia content.

Is_Supported is a flag that is calculated and updated on the Customer Data Platform instance at the time of Technopedia Sync based on parameters. It can be either 'yes or 'no'. The defaults for Lifecycle calculation can be viewed in the Technopedia Settings. They default to an Industry Average Number of Months and Version Increments, but can be changed to a custom setting if needed.

REASON_IS_SUPPORTED is an additional attribute that refers to the IS_SUPPORTED value and provides a reason why the object is or is not supported.

Here is the logic and order of how Flexera calculates and sets the values for the Is_Supported flag. Rules below are followed from 1 to 4, and the first rule to be met is applied.

1. In any case, when Technopedia finds DISCONTINUEDFLAG or DESUPFLAG ='yes', then Is_Supported = 'no'.  REASON_IS_SUPPORTED = 'Technopedia flagged this as Discontinued/De-supported'.

2. If the SW Product has END_OF_LIFE or OBSOLETE dates that are NOT NULL, they are used to calculate the IS_Supported Flags.

• If END_OF_LIFE (or OBSOLETE if END_OF_LIFE is NULL) is in the future, then Is_Supported = 'yes'. REASON_IS_SUPPORTED = 'Technopedia EOL Date not met yet'.
• If END_OF_LIFE (or OBSOLETE if END_OF_LIFE is NULL) is in the past, then Is_Supported = 'no'. REASON_IS_SUPPORTED = 'Technopedia EOL Date'.

3. If the SW Product END_OF_LIFE and OBSOLETE Dates are NULL, and the GENERAL_AVAILABILTY date is NOT NULL, then the GENERAL_AVAILABILTY Date is used to calculate the EOL of the product based on the Industry Averages (available in Technopedia Settings).

• If the CALC_EOL is in the future, then Is_Supported = 'yes'. REASON_IS_SUPPORTED = 'Product is less than GA + x months'.
• If the CALC_EOL is in the past, then Is_Supported = 'no'. REASON_IS_SUPPORTED = 'Product is GA + x months'.

4. If the END_OF_LIFE, OBSOLETE and GENERAL_AVAILABILTY dates are NULL, then the SW MAX_VERSION_ORDER and VERSION_ORDER are used to determine if the VERSION is supported based on the Industry Averages of Supported Versions. (Available in Technopedia Settings).

• If the delta of the SW MAX_VERSION_ORDER - VERSION_ORDER is greater than the Industry Average of Supported Versions, then Is_Supported = 'no'. REASON_IS_SUPPORTED = 'More than X versions apart'.
• If the delta of the SW MAX_VERSION_ORDER - VERSION_ORDER is less than the Industry Average of Supported Versions, Is Supported = 'yes'. REASON_IS_SUPPORTED = 'Less than X versions apart'.