Summary

This article provides guidance on how to investigate why an inventory NDI file is persistently failing to be processed on a FlexNet Manager Suite system.

Where NDI files that fail to be processed are saved

Inventory NDI files that fail to be processed are commonly saved to a subdirectory under the following directory on the FlexNet Manager Suite application (inventory) server: C:\ProgramData\Flexera Software\Incoming\Inventories\BadLogs

The following subdirectories which may be found here:

Troubleshooting steps

Perform the following steps to manually attempt to process a problematic inventory NDI file. These steps may help to produce diagnostic output which can be used to guide further investigation and troubleshooting.

1. On the FlexNet Manager Suite application (inventory) server, copy the problematic inventory NDI into a directory containing no other files. For example: C:\Temp\ProblematicNDI
2. Execute the following command in a cmd shell window:

   "C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\Importers\bin\mgsimport.exe" -e -t Inventories -d c:\Temp\ProblematicNDI

3. Review output from running the command to gain insight into what happened when attempting to process the file.