NDI files are inventory files that help Flexera’s technical support team to investigate software recognition issues. For quicker resolution times, you can attach an NDI file to your support case.
To generate an NDI File on the FlexNet inventory agent:
On Window devices:
- Create a folder in the root of C. In this example, the folder name is INVENTORY.
- Open a command prompt as a local administrator
- Change the directory to C:\Program Files (x86) \ManageSoft\Tracker. This is the default directory on a 64-bit machine.
- Run the following command: ndtrack -t machine -o Upload=False -o MachineInventoryDirectory=C:\INVENTORY Logging=True
- There should now be an .ndi file in the INVENTORY folder.
On all other devices:
- Open a command prompt.
- Change the directory to /opt/managesoft/bin.
- Run the following command: sudo ndtrack -t machine -o Upload=False -o MachineInventoryDirectory=/tmp/log/managesoft Logging=True
- Ensure the directory /tmp/log/managesoft exists.
Was this helpful?
Related Articles
Generate an Oracle NDI file for Flexera support 33Number of Views ndtrack.exe does not generate .ndi file in the specified foleder when it is specified as '-o MachineZeroTouchDirectory="C:\"' 12Number of Views Inventory NDI file from Kubernetes node is discarded if it is older than associated cluster inventory 11Number of Views ndtrack.exe does not generate .ndi file in the specified folder when it was specified as '-o MachineZeroTouchDirectory="C:\"' 5Number of Views Imported file evidence and application recognition results may fluctuate over time if inventory NDI files contain both pro… 14Number of Views
Revenera Assistant
Online
Hi, I am Reva - Ask me anything.
Updates
No new updates
Chat
Home
Updates
/**/
Thanks for the feedback!
Your feedback has been saved.Rate this response:
1
2
3
4
5
Add Additional feedback ( Optional )
0/240
English
English
Language changed successfully
Something went wrong
Email sent successfully
Something went wrong
Case create successfully
Are you sure you want to cancel
the case creation?
Please select a product to submit the case.
Please select a product version to submit the case.
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
© 2026 Flexera Software. All Rights Reserved.
Case id: 00001065
Activity: Status change: 2 hours ago