Request content services 

• Navigate to the Support Hub on the Community
• Select ‘Flexera Community’ if not already selected in the ‘Community’ picklist

• Select ‘Content Requests’ from the ‘Product’ Picklist.  This applies to all customers irrespective if you are a FlexNet Manager, Technopedia, or IT Visibility customer

• Select ‘Library’ from the ‘Version’ Picklist for which maintenance is required.  For example, Technopedia customers requiring Content Services for Product, Version and/or Evidence mapping would pick Technopedia.  FlexNet customers requiring similar would select ARL

• Enter the requirements for Library maintenance in the ‘Description’ field 

• Severity will default to ‘Low’.  Increase the Severity as per the urgency of your request.  This will ensure that your requests will be addressed in the correct order compared to other requests for Content Services that you may have open

Note that for ‘Critical’ and ‘High’ severity requests we would like to understand more about the impact to your organization so that we can respond accordingly

• If required, you may add up to 10 attachments into the ‘Drag and drop’ area.  We encourage customers to aggregate similar requests into one ask so as to reduce the administration overhead to tracking requests to closure