Once you get a request where customer has asked for a new hard drive with the latest compliance library on it,
Below are the steps where we can guide the customer to download the compliance library installer from the PLC.
1.Login to Product and license center
2.Go to "download" section
3.Click on "search download"
4.Now search with key word "compliance library" and download the required file.
• For Windows, FlexNetCodeInsightComplianceLibrary-version.exe
• For Linux, FlexNetCodeInsightComplianceLibrary-version.bin
5.Once you completed downloading ComplianceLibraryInstaller, Navigate to the directory where you have downloaded the installer.
6.Launch the installer(Double click).
7.Follow the prompts to install the CL.
8. When the installation is complete, navigate to the Scan Servers tab on the Administration page to configure the CL for use by future
scans.
You can also refer to the logs for debugging if necessary.
To check the logs navigate to the installation directory, in the 'log' folder and will have a name similar to 'FlexNet_Code_Insight_Compliance_Library_Install_05_22_2019_03_26_31.log'.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago