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Title
How to update "Service Provider" value for an inventory device properties of virtual desktop template?

Summary

This article explains how to update "Located in service provider's datacenter (cloud)" and "Service Provider" on cloud and on-premise environment.

Symptoms

It is a system limitation that "Located in service provider's datacenter (cloud)" and "Service Provider" in inventory device properties cannot be updated either from UI or via Business Adapter Studio.

Cause

It is a bug being tracked under FNMS-31159 and FNMS-31160.

Resolution

For cloud customer:

Please raise a support call with a list of computer names.

For on-premise customer

Please update table in "FNMP" database by using the following query.

UPDATE VirtualMachine
SET LocatedInCloud = 1, ServiceProvider = 'AWS'
FROM VirtualMachine vm
INNER JOIN ComplianceComputer cc ON vm.ComplianceComputerID = cc.ComplianceComputerID
WHERE ComputerName IN (
'ComputerName'
)

* Please replace 'ComputerName' with actual computer name.
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Product
FlexNet Manager Suite
Deployment type
On-premises
Visibility
Guest
URL Name
how-to-update-service-provider-value-for-an-inventory-device-properties-of-virtual-desktop-template

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How to update "Service Provider" value for an inventory device properties of virtual desktop template?