Illegal mix of collations Error in FlexNet Code Insight

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Summary

This article discusses the 'Illegal mix of collations' error when running a scan on FlexNet Code Insight

Synopsis

We are getting the following message in the catalina.out log file when trying to initiate a scan in FlexNet Code Insight:

2018-07-03 08:18:56,224 ERROR [Copyright Lookup] [SqlExceptionHelper] Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation '='

Discussion

This error means that the database has been created with incorrect collation settings and will need to be rebuilt using the steps in the FlexNet Code Insight Installation Guide with the correct collation methods for use with FlexNet Code Insight

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Case id: 00001065