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Title
InstallShield Offline Activation Request Dialog Is Blank

Summary

While attempting to activate InstallShield offline, the request dialog text box is blank and is stuck in a loop.

Symptoms

While attempting to activate InstallShield offline, the request dialog text box is blank and is stuck in a loop.

Cause

This is caused by attempting to return an non-existing license using 'tsconfig.exe /return /no_internet' which creates a key in the registry called 'OfflineTransactionPending'.

Resolution

  • Load Regedit
  • Browse to HKEY_CURRENT_USER\Software\InstallShield\(version)
  • In the right-hand pane, right click on the 'OfflineTransactionPending' key and click delete

Once you have deleted the 'OfflineTransactionPending' key, load InstallShield as usual and you will be prompted with the correct activation dialog. You can then proceed with the offline activation and the dialog will display the request code as normal.
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InstallShield Offline Activation Request Dialog Is Blank