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Title
Inventory Agent may crash on upload when using MgsADSiteMatch netselector algorithm

Summary

Inventory Agent may crash on upload when using MgsADSiteMatch netselector algorithm

Symptoms

11.2 Agent on Windows 7 32Bit is crashing in a name lookup inside MgsADSiteMatch

Problem signature:
Problem Event Name: APPCRASH
Application Name: ndtrack.exe
Application Version: 17.32.0.13005
Application Timestamp: 5657e8cf
Fault Module Name: NetSelector.dll
Fault Module Version: 17.32.0.13005
Fault Module Timestamp: 5657e7cd
Exception Code: c0000005
Exception Offset: 00030e20
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Tracker log stops at the upload step:

[2/5/2016 10:50:03 AM (N, 2)] {3332} Prioritizing servers for upload
[2/5/2016 10:50:03 AM (N, 2)] {3332} Starting to prioritize servers from "HKLM\Software\ManageSoft Corp\ManageSoft\Common\UploadSettings"
[2/5/2016 10:50:03 AM (N, 2)] {3332} Applying prioritization algorithm "MgsRandom" with parameters ""
[2/5/2016 10:50:03 AM (N, 2)] {3332} Calculating priority for server "https://fnms01.FLEX.com/ManageSoftRL/"
[2/5/2016 10:50:03 AM (N, 2)] {3332} Calculating priority for server "https://fnmsbecn01.FLEX.com/ManageSoftRL/"
[2/5/2016 10:50:03 AM (N, 2)] {3332} Assigned server "https://fnmsbecn01.FLEX.com/ManageSoftRL/" a priority of 10
[2/5/2016 10:50:03 AM (N, 2)] {3332} Assigned server "https://fnms01.FLEX.com/ManageSoftRL/" a priority of 99
[2/5/2016 10:50:03 AM (N, 2)] {3332} Applying prioritization algorithm "MgsPing" with parameters ""

Cause

Ndtrack is crashing in a name lookup inside MgsADSiteMatch

Workaround

The following workaround should help;

1) Remove MgsADSiteMatch from the registry under:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageSoft Corp\ManageSoft\NetSelector\CurrentVersion

2) Update the content in mgssetup.ini as below before installing the agent:
+++++++++++++++++++++++++++
; Registry settings to be created under
; HKLM\Software\ManageSoft Corp\ManageSoft\NetSelector
[NetSelector]
desc0 = SelectorAlgorithm
val0 = MgsRandom
; ... etc.
+++++++++++++++++++++++++++

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Inventory Agent may crash on upload when using MgsADSiteMatch netselector algorithm