Loading
search-img
Title
Known Issue: “Calculating consumptions for licenses from devices with history” license reconcile step may fail with error after unlinking an application that is installed on an ignored device from a PVU license

Summary

The “Calculating consumptions for licenses from devices with history” step in the license import process may fail after an application that is installed on an ignored device is unlinked from a license record that has an IBM-related license type.

Details

When this issue occurs, the license reconcile log will show error details similar to the following:

2022-05-04 20:25:00,775 [INFO ]             Calculating consumptions for licenses from devices with history.
2022-05-04 20:25:01,043 [INFO ]               Loaded 29625 ComputerResourceData records
2022-05-04 20:25:12,391 [ERROR]               System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ArgumentNullException: Value cannot be null.
   at ManageSoft.Compliance.Database.API.ReconcileTemporalInstalledSoftware.set_Item(String p_Field, Object value)
   at ManageSoft.Database.API.DatabaseObject.FillFrom(DatabaseDataReader p_Reader)
   at ManageSoft.Database.API.DatabaseObject.ReadFrom(DatabaseDataReader p_Reader)
   at ManageSoft.Compliance.Importer.Procedures.ManageSoft.DatabaseObjectEnumerator`1.<GetEnumerator>d__1.MoveNext()
   at ManageSoft.Compliance.Importer.Procedures.ManageSoft.ILMT.SoftwareEventStream.NextInstallation()
   at ManageSoft.Compliance.Importer.Procedures.ManageSoft.ILMT.SoftwareEventStream.<GetEnumerator>d__5.MoveNext()
   at ManageSoft.Compliance.Importer.Procedures.ManageSoft.ILMT.HistoricalEventStream.<GetEnumerator>d__5.MoveNext()
   at ManageSoft.Compliance.Importer.Procedures.ManageSoft.ILMT.PVUProcessorHelper.ProcessHistory()
   at ManageSoft.Compliance.Importer.Procedures.ManageSoft.ILMT.PVUProcessorHelper.Begin(Int32 licenseMeasurementID)
   at ManageSoft.Compliance.Importer.Procedures.ManageSoft.LicenseReconcile.ReconcilePVULicenses(Int32 licenseMeasurementID)
   at ManageSoft.Compliance.Importer.Procedures.ManageSoft.LicenseReconcile.LicenseReconcileCalculate(Int32 p_LicenseMeasurementID)
   at ManageSoft.Compliance.Importer.Procedures.ManageSoft.LicenseReconcile.ReconcileLicensesCalculate()
   --- End of inner exception stack trace ---
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at ManageSoft.Compliance.Importer.Logic.XML.ProcedureItem.ExecuteAssembly(IExecutionContext context)
   at ManageSoft.Compliance.Importer.Logic.XML.Writer.Execute(IExecutionContext context)
   at ManageSoft.Compliance.Importer.Logic.ComplianceImporter.ExecuteWriters(ComplianceReader p_ComplianceReader, IExecutionContext context, String singleConnectionIdentifier)

Related information

See the following page for an issue with a different root cause that can result in similar error logging to what is seen for this issue: "Calculating consumptions for licenses from devices with history" license reconcile step may fail with error when running IBM-specific reconcile after removing non-IBM titles from a license: "System.ArgumentNullException: Value cannot be null." (IOJ-2225722)

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2022 R1.4 / Aug 2022 (Cloud), 2022 R2 (On Premises)

Other information

Affected components: Inventory import (read/write/export), SAM for IBM

Master issue ID: IOJ-2260523

Also known as: FNML-76404

Was this helpful?
Support Hub
Product
FlexNet Manager Suite
Deployment type
On-premises
Visibility
Guest
URL Name
known-issue-calculating-consumptions-for-licenses-from-devices-with-history-license-reconcile-step-may-fail-with-error-after-unlinking-an-application-that-is-installed-on-an-ignored-device-from-a-pvu-license

Related Articles

Create a case with Support
0/255
Upload Attachment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to cancel the case creation?

Are you sure you want to close this case

Get Hotline support
Products Region Phone Numbers
FlexNet Operations
FlexNet Embedded
FlexNet Publisher
FlexNet Connect
FlexNet Code Insight
InstallAnywhere
InstallShield 		North America  * +1 630-332-2513 (toll)
+1 877-279-2853 (toll-free in North America)
Europe  * +44 1925 944367 (toll)
+44 800 047 8642 (toll-free in Europe)
Japan  * +81 3-4540-5335 (select option 2)
Australia  * +61 3 9895 2177
+61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics)
Compliance Intelligence 		Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.
Book an Appointment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)
+1.800.374.4353
CONTACT US REVENERA.COM FLEXERA.com
© 2026 Flexera Software. All Rights Reserved.
Privacy policy Terms and conditions Flexera Community Contact Us
Loading
Known Issue: “Calculating consumptions for licenses from devices with history” license reconcile step may fail with error after unlinking an application that is installed on an ignored device from a PVU license