Summary

The domain reported by installed FlexNet inventory agents from Unix-like operating systems is blank by default, even if a domain can be identified from system calls.

Details

The domain reported in files (such as inventory NDI files) generated by the inventory agent is controlled by the value of the ComputerDomain agent preference.

On Unix-like operating systems, the agent installer explicitly sets the ComputerDomain agent preference to a blank value in the agent’s /var/opt/managesoft/etc/config.ini file (unless a non-blank value is specified in the mgsft_rollout_response configuration file used to install the agent). As a consequence, no domain is identified for the device in inventory and other files generated by the inventory agent.

Note that the behavior of the inventory scanner (that is, not an installed agent) is different: this component will report a domain in inventory that is based on any domain identified in the output of the “domainname” or “hostname” comments.

Workaround

The internal agent preference OSComputerDomain contains the domain of the computer, as determined by various platform-specific systems calls. Setting the agent preference ComputerDomain to the value $(OSComputerDomain) will result in files generated by the agent reporting the system domain domains.

This can be achieved by including the following line in the /var/tmp/mgsft_rollout_response file used when the agent installed:

MGSFT_DOMAIN_NAME=$(OSComputerDomain)

Alternatively, execute commands like the following on a computer that already has the agent installed to change the current configuration:

cat <<EOF >tempconfig.ini
[ManageSoft\Common]
ComputerDomain=\$(OSComputerDomain)
EOF

/opt/managesoft/bin/mgsconfig -i tempconfig.ini

rm tempconfig.ini

Related information

See:

• Documentation for the ComputerDomain preference

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2022 R1.3 / Jul 2022 (Cloud), 2022 R2 (On Premises)

Other information

Affected components: Agent, Component installers

Master issue ID: IOJ-1832862

Also known as: FNML-75876