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Title
Known Issue: Installer evidence about applications that were installed in the past but are no longer installed is imported from ILMT/BigFix Inventory (IOJ-2221482)

Synopsis

FlexNet Manager Suite imports installer evidence records for some application packages that some versions of the IBM License Metric Tool (ILMT) and BigFix Inventory track as having been installed at some point in the past, but are not currently installed. If the Application Recognition Library contains rules to recognize this evidence, it will result in FlexNet Manager Suite continuing to recognize applications as installed on computers after they have been uninstalled.

Details

Affected software package details are reported by ILMT and BigFix Inventory as "Present" = "No".

One of the places that FlexNet Manager Suite imports installer evidence from in ILMT and BigFix Inventory databases is a table named sam.packages. In some versions of ILMT and BigFix Inventory, this table records details of both presently and previously installed software. These details are imported by FlexNet Manager Suite regardless of whether they represent presently installed software.

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2023 R2.2 / Feb 2024 (Cloud), 2024 R1 (On Premises)

Other information

Affected components: Integration: ILMT & BigFix, SAM for IBM

Master issue ID: IOJ-2221482

Also known as: ITAM-401

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known-issue-installer-evidence-about-applications-that-were-installed-in-the-past-but-are-no-longer-installed-is-imported-from-ilmt-bigfix-inventory-ioj-2221482

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Known Issue: Installer evidence about applications that were installed in the past but are no longer installed is imported from ILMT/BigFix Inventory (IOJ-2221482)