Summary
The "Latest reported version" column on the FlexNet Inventory Agent Status page in the web UI may show blank values for some inventory devices, even if the inventory agent is installed on those devices.
Details
This issue is caused by a logic error in the the query used to populate data on this page that potentially leads to incorrect details being displayed when there are multiple raw computer records that have been imported from inventory source(s) and mapped to a single inventory device.
Fix status
This issue has been fixed in the following FlexNet Manager Suite releases: 2022 R1 (On Premises), 2022 R1 / Apr 2022 (Cloud)
Other information
Affected components: Inventory, Web UI
Master issue ID: IOJ-2248247
Also known as: FNML-75316
Related Articles
FlexNet Inventory Agent Status page shows current agent version in the "Policy specifies" column for all devices with oper… 4Number of Views FlexNet Inventory Agent Status page may load slowly 4Number of Views Known Issue: FlexNet Inventory Agent Status page may show incorrect agent version when multiple imported computer records … 13Number of Views Non-ASCII characters may appear as "?" in "Corporate unit" and "Cost center" columns on on FlexNet Inventory Agent Status … 4Number of Views Known Issue: FlexNet Inventory Agent Status page may load slowly or time out (IOJ-2220846) 4Number of Views
Hi, I am Reva - Ask me anything.
No new updates
Thanks for the feedback!
Your feedback has been saved.Rate this response:
Add Additional feedback ( Optional )
Are you sure you want to cancel
the case creation?
Are you sure you want to cancel the case creation?
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago