Summary

Discovery processes that run mgsipscan.exe on beacons may fail due to a missing a dependency on msvcr120.dll from the x86 (32 bit) Visual C++ Redistributable Package for Visual Studio 2013.

Details

If the Visual C++ Redistributable Package for Visual Studio 2013 is not installed, attempts to run <Beacon install directory>\RemoteExecution\MgsIPScan\mgsipscan.exe processes will fail. Logging similar to the following will appear in the discovery.log file associated with the discovery process:

2022-06-29 12:02:04,798 [iscovery.NMapDiscovery|IPScan] [INFO ] Command line for mgsipScan:  -p T:80,443,U:80,443 -oX "C:\Users\svc-flexnet\AppData\Local\Temp\ManageSoft\discovery\mgsipscan-t-2022629_1224-496b4d6c2d-a88e-4e5f-83a4-8bbdb4240dc5.xml" -Pn -sS -sU 192.186.1.0-255
2022-06-29 12:02:04,813 [iscoveryActionExecuter|Async] [INFO ] Enumerating devices from store after DNS lookup
2022-06-29 12:02:04,813 [iscoveryActionExecuter|Async] [INFO ] Completed enumeration of devices from store after DNS lookup
2022-06-29 12:02:05,001 [iscovery.NMapDiscovery|IPScan] [ERROR] MgsIPScan exited with error -1073741515
2022-06-29 12:02:05,001 [ource.NMapDeviceSource|IPScan] [ERROR] Failed to perform an IP scan.
System.IO.FileNotFoundException: Could not find file 'C:\Users\svc-flexnet\AppData\Local\Temp\ManageSoft\discovery\mgsipscan-t-2022629_1224-496b4d6c2d-a88e-4e5f-83a4-8bbdb4240dc5.xml'.

Attempting to run mgsipscan.exe directly from a command shell window will fail with an error dialog showing a message like the following (exact wording may vary based on the operating system version):

The program can't start cause MSVCR120.dll is missing from your computer. Try reinstalling the program to fix this problem.

Resolution

1. Download the x86 (32 bit) Visual C++ Redistributable Package for Visual Studio 2013 from the following URL: https://www.microsoft.com/en-in/download/details.aspx?id=40784.
2. Install the downloaded package on the beacon.

Affected versions

This issue affects the following beacon versions: 18.0 (2022 R1) to 18.2 (2022 R1.2), and 18.4 (2022 R1.4) to 18.7 (2022 R1.7).

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2022 R2 (On Premises), 2022 R2 / Nov 2022 (Cloud)

Other information

Affected components: Component installers, Discovery, Inventory Beacon

Master issue ID: IOK-752777

Also known as: FNML-76659