Summary

License Manager Status / Vendor Daemon Status is "unknown" or "down"

Question

License server is running but License Manager Status / Vendor Daemon Status is unknown or down status.

Environment

• FlexNet Manager for Engineering Applications 15.x
• FlexNet Agent 5.x

Answer

There are some reasons of this problem.

1. Agent is down

• Start FlexNet Agent and make sure it is "up" status on FlexNet Manager for Engineering Applications Web console.

2. Agent cannot access the configured lmgrd

• Make sure "lmgrd Executable Location" is configured a correct lmgrd executable path.
• FlexNet Agent 5.3 or before does not work if "lmgrd Executable Location" value is a symbolic link path. Update the value to the physical path.

3. Agent cannot access the configured lmutil

• Make sure "lmutil Executable Location" is configured a correct lmutil executable path.
• FlexNet Agent 5.3 or before does not work if "lmutil Executable Location" value is a symbolic link path. Update the value to the physical path.

4. Agent cannot access the configured license file

• Make sure "License Files and Directories" is configured a correct license file path.
• FlexNet Agent 5.3 or before does not work if "License Files and Directories" value is a symbolic link path. Update the value to the physical path.

5. The configured lmutil version is older than vendor daemon
   • Compare the base FlexNet Publisher version of both lmutil and vendor daemon.

6. The configured lmutil is corrupted

• Make sure lmstat returns a license server status.

7. The vendor daemon path in the license file is invalid

• Make sure the configured vendor daemon path in the license file is valid.
• For FlexNet Agent 5.3.1 or later, it is mandatory to specify the daemon executable name in the path (IOJ-1728848).