Summary

Create an InstallScript log file.

Synopsis

This article explains how to generate a log file that records the progress of an InstallScript based installation via a registry key. The log file can be used to diagnose the cause of failure or unexpected behavior in an installation.

Discussion

Follow these steps on the target machine where the failure or unexpected behavior is occurring:

1. Add the following registry key (case insensitive):
   
   HKEY_CURRENT_USER\ISlogit
   
   
2. A log file will automatically be generated on the Desktop after running any InstallScript setup.
   
   
3. The InstallScript log is encrypted (.bin file), and customers should contact Revenera Support.
   
   
4. (Optional) To specify a location for the trace file, you can add a registry string value named 'FileNamePath' and the value data should be set to the full path and name of the trace file to created (such as C:\PathToTraceFile\setuptrace.bin).

Additional Information

The log file is encrypted and must be sent to an InstallShield Technical Support Engineer to interpret. You can a submit a service request on the Revenera Community Support Hub page and attach the log file. We ask that all customers who have purchased our products have a Revenera Support plan prior to submitting a request.