Summary

InstallShield crashes with memory violation Exception ACCESS_VIOLATION (0xc0000005) when building a project which includes a large number of files.

Symptoms

InstallShield crashes at built-time when building an InstallScript project with a large number of files. The crash details show: Exception ACCESS_VIOLATION (0xc0000005)

Cause

The crash is due to a buffer overflow which occurs when building an InstallScript project which contains a large number of files. For example this can occur when building an InstallScript project that has more than 150,000 files included, or with a project that only has 60,000 files as well with longer file names.

Resolution

This HotFix can be applied to all InstallShield 2018 Editions.

To apply the HotFix please perform the following:

1. Download the HotFix 'ioj-1861264.zip' from the Attachments section of this article.
2. Make sure InstallShield 2018 is not running.
3. Locate the InstallShield 2018 installation directory and open the system folder, by default this path is:
   1. 64-Bit Default Installation Location: C:\Program Files (x86)\InstallShield\2018\System
   2. 32-Bit Default Installation Location: C:\Program Files\InstallShield\2018\System
4. Back up the following files by renaming them as noted below.
   1. Rename the file 'FrmWrkLib.dll' to 'FrmWrkLib_org.dll'
   2. Rename the file 'MediaBuild40.dll' to 'MediaBuild40_org.dll'
5. Extract the contents of 'ioj-1861264.zip', copy these files to the InstallShield system directory.

Additional Information

This issue is being tracked internally under Issue #IOJ-1861264.