Diagnosis:

1. On the Application Server/Beacon device running our connection, take a copy of the ProgramData\Flexera Software\Compliance\ImportProcedures\Reader\Microsoft 365\Logic.ps1 file

2. Move this to another location - for example Documents - this is to ensure this copied Logic.ps1 is not overwritten by the Application Server or Cloud

3. In the copied Logic.ps1 file (in Documents), locate the:

@{N='EntitlementCount';E={$_.prepaidUnits.Enabled}}

line, and remove .Enabled there - you should have:

@{N='EntitlementCount';E={$_.prepaidUnits}}

Instead

4. Open a Windows Powershell Administrator window - you can do this from the File > Open Windows Powershell > As Administrator button on the top-left of the File Explorer for this location

5. Enter the following into our Windows Powershell prompt:

. .\Logic.ps1
$authendpoint = "https://login.microsoftonline.com/common/oauth2/v2.0/authorize"
$tokenendpoint = "https://login.microsoftonline.com/common/oauth2/v2.0/token"
$redirecturl = "https://login.microsoftonline.com/common/oauth2/nativeclient"
$clientID = "5bb1a5a2-0d97-4335-9448-119f7b27aff9"
$token = Get-RefreshToken -AuthorizationEndpoint $authendpoint -TokenEndpoint $tokenendpoint -ClientID $clientID -RedirectUrl $redirecturl
Write-Output $token | Ft -autosize | out-string -width 4096 > log.txt

6. This should output an Access Token for Microsoft 365 to a text file in the same location for our reference - open the text file and replace 'string from text file' in the next command with our token

. .\Logic.ps1
$authendpoint = "https://login.microsoftonline.com/common/oauth2/v2.0/authorize"
$tokenendpoint = "https://login.microsoftonline.com/common/oauth2/v2.0/token"
$redirecturl = "https://login.microsoftonline.com/common/oauth2/nativeclient"
$clientID = "5bb1a5a2-0d97-4335-9448-119f7b27aff9"
$securetoken = ConvertTo-SecureString "string from text file" -AsPlainText -Force
Get-O365Licenses -AuthorizationEndpoint $authendpoint -TokenEndpoint $TokenEndpoint -RedirectUrl $redirecturl -RefreshToken $securetoken -ClientID $clientID > output.txt

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7. This should then run the Get-O365Licenses method from the Logic.ps1 file and send the output to an output.txt file