Summary
With our Linux install of FlexNet Operations 2016 R4, we're encountering an error when trying to generate local trial ASRs.
Question
With our Linux install of FlexNet Operations 2016 R4 On-Premises, we're encountering an error when trying to generate local trial ASRs:
ERROR (actions) [ADMN] [Incident# 2361-33127] Unable to create activation ASR contents due to
error: [Incident# 2361-30126] com.flexnet.operations.exceptions.OPSBaseException: Unable to create activation ASR contents due to
error: org.jdom.input.JDOMParseException: Error on line -1: Premature end of file.. [Incident# 2361-30126]. [Incident# 2361-33127]
What does this error refer to?
Answer
If it's throwing an error on a missing system library:
/lib64/ld-lsb-x86-64.so.3: bad ELF interpreter: No such file or directory
Likely xmlsign is the issue. Verify that:
- The location is correct "
/data/Flexera/FlexNet-Operations/components/wildfly/standalone/deployments/flexnet.ear/flexnet-data/site/bin/xmlsign? - Binaries have valid exec permission
A quick yum install of the library should fix the problem.
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Case id: 00001065
Activity: Status change: 2 hours ago