Not supported special characters for Flexera Data Platfrom and User Console and Database Server

Title

Affected Version:
5.5.52 and lower version

Symptoms:
1. Data Platform service and User Console service is not able to start after changing the password of the service account.

2. Re-run Data Platform config wizard will fail at the "Start Data Platform service.." step with the error - "Cannot load TAPI.."

3. Use Console service cannot start up.

4. Re-run User Console Config wizard will fail -

a. Connect to Data Platform server

b. Start User Console service timeout

5. Even you can manually start the Data platform service, but you will not be able to open the Admin UI and not able to visit the below URL -

Solution:

Please remove the below special characters from the password of the service/management account and DB account.

Not Supported Special Characters:

1. For LDAP account:

: " ' =

2. For WA account:

= : < > \

3. For Database account:

= ; '

Permanent Fix:

5.5.53

Was this helpful?

Product

Data Platform

Deployment type

On-premises

Visibility

Guest

URL Name

not-supported-special-characters-for-flexera-data-platfrom-and-user-console-and-database-server

Are you sure you want to cancel the case creation?

Case closed successfully

Action performed successfully

Upload Attachment

Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to close this case

Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

Related Articles