Summary
Error when trying to run Flexnet Agent Installer:Symptoms
Error when trying to run Flexnet Agent Installer:

Cause
This error message appears when the Windows user name contains "strange" characters like ! or #.Resolution
1. Create a new user ("temp").
2. Login as this user and install the software; be sure to choose "For all users".
3. Relogin as the user with the strange characters and user the software.
Then, the "temp" user can be deleted; however in order to uninstall the software, you will have to recreate the user again.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
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Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Case id: 00001065
Activity: Status change: 2 hours ago